Shipping and Delivery Policies

Please review all information regarding Delivery times, Shipping Fees and Damaged shipment.

Delivery times:

Most orders are shipped within 7-10 business days. This is based on normal production and shipping times. The time frame varies depending on the product. Therefore, if you have a deadlione to received the product, please let us know. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out of stock merchandise, inventory-taking, temporary factory overload or other unforeseen problems.

Shipping information

We offer free shipping via UPS and/or Fed Ex within the 48 contiguous United States as long as the product(s) you order are less then 88" in width or length (Length only pertains to vertical type products.) Most products are shipped from Indiana. If your shipment is too large to ship by UPS or Fed Ex we will ship it direct from the manufacturer's facility via freight carrier, directly to you.

Orders with blinds or shades 88" or less in width and/or length, shipping within the contiguous United State, will ship free of charge.

Blinds or shades over 88" or more in width and/or length, shipping within the contiguous United States, are subject to a $179.00 oversize shipment fee.

Please note that we cannot ship to PO Boxes, FPO or APO address.

For Alaska and Hawaii, customer will be charged full shipping charges. Please contact us at sales@oxford-house.com or 855-234-8649 prior to placing your order.

Outside of the USA, we do not ship outside the US

Oversized Shipments/Common Carrier:

Most common carriers will contact you to make a delivery appointment once the shipment reaches the terminal closest to you. It is imperative you are home at the appointed time to prevent any undue fees. Each carrier has a different delivery protocol. Some may charge you an inside delivery fee if you ask the driver to carry the product into your home. It is very important that you ask for details regarding their standard delivery procedure while on the phone setting the delivery appointment to prevent any such charges. We, nor the manufacturer, will be responsible for bills assessed by the common carriers for such requests or missed appointments.

Inspection of Merchandise:

It is imperative you inspect all shipments upon receipt before signing for the product. If you notice any damage to the packaging you must request the driver notate damage in their system or paperwork. If you are asked to sign for the receipt of the shipment, please notated "damaged." Also, please take pictures of the damage packaging/product. We,nor the manufacturer, will be able to remedy issues due to shipping damage unless you sign for the product damaged. If you feel the damage to the box has caused obvious damage to the product then you must refuse the shipment.

If you are not home with the product is received then you must notify the shipper of the damage as soon as possible.

Once you have notified the shipper, please contact us at sales@blindsmadeinusa.com for furthur instructions. We must be notified 7 days of receipt of damaged product. We will work with the manufacturer to repair or replace the items at no charge to you. If you do not notify us within 7 days we may not be able to help.

You must also inspect your merchandise immediately to be sure the products you ordered were received to your order specifications. If you find any issues please contact customer service immediately. Sales@blindsmadeinusa.com or call 855-234-8649. We will work with the manufacturer to have product repaired or replaced. Our manufacturers reserve the option to inspect and possibly repair any item before replacement. If you do not notify us within 7 days we will be unable to remedy with situation at no cost to you.